Frequently Asked Cell Phone Questions
Please email your questions to fm-it@uwo.ca. There are several people monitoring email to this address, so that you get a timely response. Some common topics are:
Travel plan coverage (Roaming).
Using your phone outside of Canada can get very expensive (hundreds, possibly thousands of dollars). What is included in the standard plan varies by carrier and by phone. Please email fm-it@uwo.ca at least 5 business days before your travel date to help determine what coverage you need.
Problems with a phone.
For example, the battery is not charging, the screen is cracked, or the phone is getting old.
Please email fm-it@uwo.ca, referencing your cell number. Describe the problem you are having, and we will get back to you with options.
A phone is no longer required. What do I do with it?
Please email fm-it@uwo.ca, including your cell number. We will provide instructions on where to drop off the phone.
